Support
We help you in person.
Every request lands straight with someone who built the tool. Reply usually within 24 hours — often sooner.
support@haven.app
The direct line. Write to us about your problem, ideally with screenshots or a short video snippet of the broken file.
Response time
< 24 hours
Weekdays between 9am and 9pm (CET) often faster. More complex cases may need a second round of messages.
Bug or idea
GitHub Issues
Once the repo is public, you can report there directly. For now: by email.
What we need when you write
- Which tool you used (Haven version, OS).
- Which camera shot the file — model, resolution, codec if you know it.
- What happened: crash, DiskDrill, format crash, etc.
- Order ID (from your email), if you've already bought.